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Delivery & Returns

We want your Lovaré tea to arrive safely and exactly as expected. If anything isn't right, we're here to help.

Delivery

UK delivery

  • FREE UK delivery on orders of £30 or more

  • Orders under £30: £1.99 standard delivery

  • Estimated delivery time: 2–3 working days

International delivery

  • Canada: £20.00, estimated 10–15 working days

  • Other international destinations: £15.00, estimated 10–15 working days

  • International orders may be subject to import duties and taxes, which are the responsibility of the recipient.

Dispatch

We aim to dispatch all orders within 1 working day. Orders placed at weekends or on bank holidays are dispatched on the next working day. During busy periods, such as the run-up to Christmas, delivery may take a little longer – we'll post any changes to delivery times on this page.

Tracking

Once your order has been dispatched, you'll receive an email with your tracking details.

Sending a gift?

Simply enter the recipient's address at checkout. We never include prices or invoices in the parcel.

Delivery problems

Please check your delivery address carefully before placing your order. If your parcel has not arrived within the estimated delivery time, contact us at info@lovare-tea.co.uk with your order number and we'll look into it with our delivery partner.

Returns & Refunds

Changed your mind?

You can cancel your order and return items within 14 days of receiving them.

  • Items must be unopened, sealed and in their original packaging.

  • For hygiene reasons, we cannot accept returns of opened tea unless it is faulty.

  • Return postage is paid by the customer. We recommend using a tracked service, as we can't be responsible for returns lost in the post.

Exchanges

Prefer a different blend? We're happy to exchange unopened items for another tea of the same or higher value – just let us know when you contact us.

Damaged, faulty or incorrect items

If you believe your order has arrived damaged or faulty, or you've received the wrong item, please contact us within 48 hours of delivery with:

  • your order number

  • clear photos of the item, the outer packaging and the shipping label

  • a short description of the problem

All claims are reviewed individually. We may ask you to return the item to us for inspection before we can resolve your claim. Claims without supporting evidence, or items damaged after delivery or through misuse, are not covered.

How to return an item

  1. Email info@lovare-tea.co.uk with your order number and the items you'd like to return or exchange.

  2. We'll reply with instructions and our returns address.

  3. Pack the items securely and send them back within 14 days of contacting us.

Refunds

Refunds for eligible returns are issued once the item has been received and inspected. We'll process your refund within 14 days of receiving the returned item, to your original payment method.

This policy does not affect your statutory rights under UK consumer law.

Contact us

Questions about your order? We're happy to help – email us at info@lovare-tea.co.uk.

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